Legal & Customer Care

Refund policy

Updated for transparency & customer peace of mind

Our policy lasts 30 days from the date your tracking link shows delivery. To be eligible for a return, your SomniaPod™ must be unused, unwashed, and in the same condition that you received it, inside its original packaging. 

Because we ship directly from our fulfillment centers to keep costs low, please contact our support team at support@somniapod.com to receive the correct return warehouse address. Do not send your purchase back to the manufacturer or the address listed on your shipping label.

Defective or Damaged Items: If your item arrives damaged, simply email us a quick video or photo showing the issue, and we will immediately dispatch a brand-new replacement unit to you completely free of charge.

Refund policy

Our policy lasts 30 days from the date your tracking link shows delivery. To be eligible for a return, your SomniaPod™ must be unused, unwashed, and in the same condition that you received it, inside its original packaging. 

Because we ship directly from our fulfillment centers to keep costs low, please contact our support team at support@somniapod.com to receive the correct return warehouse address. Do not send your purchase back to the manufacturer or the address listed on your shipping label.

Defective or Damaged Items: If your item arrives damaged, simply email us a quick video or photo showing the issue, and we will immediately dispatch a brand-new replacement unit to you completely free of charge.